Responsible Gaming at ku9com

ku9com is strictly an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting activity on the Platform. This is a firm rule with no exceptions, and we take underage access extremely seriously.

As part of our Know Your Customer (KYC) process, every player is required to submit a valid government-issued photo identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms their date of birth. Accounts where age cannot be verified to our satisfaction will be suspended pending additional documentation, and any funds held in such accounts will be frozen until verification is complete.

If we discover at any point that a player is under the age of 18, their account will be closed immediately. Any deposits made will be returned to the source payment method after deducting any winnings, which will be forfeited. ku9com reserves the right to report underage gambling incidents to relevant authorities.

ku9com does not direct any marketing material at individuals under the age of 18. Our promotional communications are targeted exclusively at verified adult account holders who have not opted out of marketing.

Gambling is a form of entertainment and the vast majority of ku9com players enjoy it as such — playing within their means, for fun, without negative consequences. However, for a small number of people, gambling can become a problem. Recognising the early warning signs is the first step toward getting help.

Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be worth speaking to our support team or taking a break from the Platform:

Recognising these patterns does not mean you have a serious problem — but it is a signal worth taking seriously. ku9com's support team can help you put the right tools in place before gambling escalates from a concern into a crisis.

ku9com provides a comprehensive set of player protection tools that you can activate at any time, free of charge, simply by contacting our support team at [email protected]. No reason is required — your request will be actioned promptly and confidentially.

All of the tools described in this section are available to every registered ku9com player regardless of account status, deposit history, or game preference. They are designed to give you genuine control over your gambling activity so that ku9com remains an enjoyable experience rather than a harmful one.

Once a responsible gaming restriction has been applied to your account, certain changes — particularly increases to deposit limits and early termination of self-exclusion — are subject to mandatory cooling-off periods. This is intentional: it prevents impulsive decisions made in the heat of the moment from undermining protections you put in place when thinking clearly.

A deposit limit is a cap on the total amount you can deposit into your ku9com account within a defined time window. Setting a deposit limit is one of the simplest and most effective ways to ensure your gambling spending stays within your personal budget.

ku9com supports the following deposit limit periods:

Reducing a limit takes effect immediately — if you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies to the remainder of the current period right away.

Increasing a limit is subject to the cooling-off period shown above. This means that if you request an increase to a limit, the increase will not take effect until the cooling-off period has passed. This protects you from making a heat-of-the-moment decision to increase your spending during a gambling session.

Removing a limit entirely is treated the same as an increase and is subject to the maximum applicable cooling-off period for that limit type.

A time-out is a temporary suspension of your ku9com account. During a time-out, you cannot log in, make deposits, place bets, or access any real-money game features. Your account balance is preserved and remains accessible once the time-out period expires.

Time-outs are useful when you feel you need a short break from gambling — for example, if you have been playing more frequently than usual, if you have had a stressful week, or if you simply want to reassess your gambling habits without committing to a longer exclusion.

The following time-out durations are available on ku9com:

• 24-hour time-out: Immediate suspension for one full day. Your account reactivates automatically at the same time the following day (Bangladesh Standard Time, UTC+6).
• 7-day time-out: Account suspended for a full seven-day period. Useful for a longer break to reset your relationship with gambling.
• 30-day time-out: A one-month cooling-off period. After 30 days, your account reactivates automatically — but you will receive an email reminder before reactivation, giving you the option to extend or convert to a self-exclusion instead.
• Custom duration: If none of the standard durations suit your needs, contact [email protected] and we will set a custom time-out period of your choosing, up to 6 months.

During a time-out, ku9com will automatically suppress all promotional and marketing communications to your registered mobile number and email address. You will not receive bonus notifications, tournament invitations, or any other gambling-related marketing while your account is suspended.

Self-exclusion is a formal, longer-term commitment to stop gambling on ku9com. Unlike a time-out — which is a temporary pause — self-exclusion is designed for players who recognise that gambling has become or is becoming a problem and who need a firmer, longer break to regain control.

When you request a self-exclusion, the following actions are taken on your account immediately:

• Your ku9com account is closed and you are logged out of all active sessions.
• All pending bets are settled according to standard rules; your remaining balance is returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 3–5 business days.
• Your account is flagged so that any attempt to register a new account using the same mobile number, NID number, or payment method is automatically blocked.
• All marketing communications — bonus emails, promotional SMS messages, tournament notifications — are permanently suppressed for the duration of the exclusion.
• Your personal data is retained in accordance with our Privacy Policy but is marked as excluded and will not be used for any marketing or personalisation purposes.

Self-exclusion periods available on ku9com are as follows:

After the exclusion period has fully elapsed, you may submit a written request to reinstate your account. Reinstatement is not automatic — it requires a 7-day reflection period after your request is received, during which you may withdraw the reinstatement request at no penalty. This cooling-off window is mandatory and cannot be waived.

If gambling is causing you distress — financially, emotionally, or in your relationships — please reach out for help. You do not need to be in crisis to ask for support. Talking to someone early, when you first notice that gambling is becoming a concern, is far more effective than waiting until the situation becomes unmanageable.

ku9com's support team is your first point of contact for any account-level responsible gaming action. We can help you set limits, activate time-outs, process self-exclusion requests, and provide your activity statement so you can see clearly how much you have been spending. All requests are handled confidentially.

Remember: seeking help is a sign of strength, not weakness. The ku9com team is here to support you — whether that means setting a small deposit limit or arranging a full self-exclusion. No judgment, no pressure, no delay.

The following guidelines reflect best practices for keeping gambling enjoyable and under control. These are not rules imposed by ku9com — they are practical habits adopted by players who maintain a healthy, sustainable relationship with gambling over the long term.

• Set a budget before you start. Decide how much you are comfortable spending before you log in, and treat that amount as an entertainment expense — money you are prepared to lose, not money you expect to get back.
• Never chase losses. If you have reached your budget for the session, stop. Depositing more to recover losses is the most common way that recreational gambling becomes a problem. The house edge means that the longer you chase, the deeper the hole typically gets.
• Treat winnings as a bonus, not income. Gambling is not a reliable source of income and should never be used to pay rent, bills, or debts. If you find yourself gambling with money earmarked for essential expenses, activate a deposit limit or time-out immediately.
• Take regular breaks during sessions. Enable session reminders and step away from the screen at regular intervals. Continuous play impairs judgement and makes it harder to stick to your budget.
• Avoid gambling when emotional. Gambling while stressed, upset, anxious, or under the influence of alcohol is a strong predictor of harmful behaviour. If you are not in a calm, clear headspace, step away and return another day.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life — not the primary or only source of entertainment. Maintaining friendships, hobbies, and physical activity outside of gambling keeps the activity in its proper perspective.
• Keep gambling to yourself — in the healthy sense. Do not feel pressure to gamble more because others around you are doing so, and do not use gambling as a way to bond socially if it means exceeding your personal comfort level.
• Know when to ask for help. There is no shame in reaching out to ku9com's support team or a trusted person in your life if gambling is causing you concern. Early intervention is always easier than addressing a deeply entrenched habit.