Privacy Policy — ku9com

ku9com collects personal information through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party service providers where necessary to operate the Platform. The specific categories of information we collect are set out below.

1.1 Information you provide directly

• Registration data: Your full legal name, date of birth, mobile phone number (used as your primary account identifier in Bangladesh), and any email address you choose to provide.
• Identity verification (KYC) documents: A copy of your National Identity Card (NID), passport, or other government-issued photo identification; proof-of-address documents such as a utility bill or bank statement; and documentation confirming your payment method (for example, a screenshot of your bKash or Nagad account registration screen).
• Financial information: Details of the payment method(s) you use to deposit and withdraw funds on ku9com, including your bKash, Nagad, Rocket, or Upay registered mobile number. ku9com does not store full bank card numbers or CVV codes.
• Communications: The content of any messages you send to ku9com's support team via email or any other communication channel, including account queries, complaints, and responsible gaming requests.
• Responsible gaming preferences: Any deposit limits, session reminders, self-exclusion periods, or other player-protection preferences you configure through your account settings.

1.2 Information collected automatically

• Device and browser data: Your device type, operating system, browser type and version, screen resolution, and device identifier.
• Network data: Your IP address, mobile network operator (e.g., Grameenphone, Robi, Banglalink, Teletalk, Airtel Bangladesh), and approximate geographic location derived from your IP address.
• Usage data: Pages visited on ku9com, games played, betting history, session start and end times, deposit and withdrawal transaction history, and any errors encountered during your session.
• Cookies and similar technologies: Data collected via cookies, local storage, and session tokens as described in the Cookies section of this Policy.

ku9com uses the personal information we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Policy accordingly.

• Account creation and management: To register and maintain your ku9com account, verify your identity, process deposits and withdrawals, and provide you with access to the Platform's full range of services.
• Transaction processing: To process deposits made via bKash, Nagad, Rocket, and Upay, verify payment method ownership, execute withdrawal requests to your registered wallet, and maintain accurate financial records of all account activity.
• Identity verification and fraud prevention: To complete our Know Your Customer (KYC) process, verify your age (18+ requirement), confirm your identity against your submitted documents, and detect, investigate, and prevent fraudulent activity, money laundering, and other financial crimes on the Platform.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, to retain transaction and identity records for the period required by applicable law, and to respond to lawful requests from law enforcement or regulatory authorities.
• Customer support: To respond to your enquiries, resolve account disputes, process complaints, and communicate important account or service information such as security alerts, policy updates, and transaction confirmations.
• Platform improvement: To analyse aggregated usage data, identify technical issues, improve game loading performance, and develop new features that better serve Bangladeshi players.
• Responsible gaming monitoring: To monitor your account activity for patterns that may indicate problem gambling behaviour, to enforce any deposit limits, time-out periods, or self-exclusion requests you have set, and to send responsible gaming communications as appropriate.
• Marketing communications: To send you promotional offers, bonus notifications, and tournament announcements relevant to your interests — but only where you have not opted out of such communications. You may opt out at any time by contacting [email protected].
• Security: To monitor login activity, detect unauthorised account access attempts, and maintain the technical security of the Platform.

ku9com does not sell your personal information. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated.

• Payment service providers: When you make a deposit or request a withdrawal, relevant transaction and identity data is shared with the applicable payment provider (bKash, Nagad, Rocket, or Upay) to facilitate the transaction. These providers process your data under their own privacy policies and in accordance with Bangladesh Bank regulations.
• Game providers: When you play a game on ku9com, your player identifier and game session data are shared with the game provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) to enable the game session. Game providers do not receive your full personal profile — only the data necessary to run the specific game session.
• Identity verification services: ku9com may use third-party identity verification providers to cross-check the documents you submit during KYC. These providers are bound by strict data processing agreements and may not use your data for any purpose other than the verification task.
• IT infrastructure and hosting providers: Your data is stored on secure servers operated by ku9com's hosting infrastructure partners. These providers act as data processors under our instruction and may not use your data independently.
• Legal and regulatory authorities: ku9com will disclose personal information to law enforcement agencies, regulatory bodies, or courts where required to do so by a lawful order, warrant, or legal obligation. We will notify you of such disclosures where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ku9com's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Policy that result from it.

ku9com uses cookies and similar client-side storage technologies to operate core platform functions, maintain your login session, remember your preferences, and analyse how the Platform is used. The following types of cookies are used on ku9com:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your account state during a game session, and enable secure navigation between pages. These cookies cannot be disabled without preventing your access to core Platform features.
• Functional cookies: These cookies remember your preferences such as language settings, display preferences, and responsible gaming reminders. They improve your experience by reducing the need to re-enter settings on each visit.
• Analytical cookies: These cookies collect aggregated, anonymised data about how players use the Platform — which pages are visited most frequently, which games are most popular, and where technical errors occur. This data helps ku9com improve the Platform over time. Analytical data does not identify individual users.
• Session tokens: Temporary tokens stored in your browser's session storage to maintain a secure, authenticated session. These are deleted automatically when you close your browser or log out.

Most browsers allow you to manage or delete cookies through the browser's settings menu. Note that disabling strictly necessary cookies will impair your ability to use ku9com. Disabling functional or analytical cookies will not prevent you from accessing the Platform but may reduce the quality of your experience.

ku9com implements a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption in transit: All data exchanged between your device and ku9com's servers is encrypted using TLS (Transport Layer Security), commonly presented as the padlock icon in your browser's address bar. This prevents interception of your data by third parties during transmission.
• Encryption at rest: Sensitive personal data and KYC documents stored on ku9com's servers are encrypted at rest. Access to these files is restricted to authorised personnel who require the data to perform their job functions.
• Access controls: ku9com operates a strict internal access control policy. Employee access to player personal data is limited on a need-to-know basis, logged, and regularly reviewed. No employee has unrestricted access to all categories of player data.
• Security monitoring: ku9com monitors its systems continuously for anomalous activity, including unusual login patterns, large or unusual withdrawal requests, and signs of network intrusion. Suspicious activity triggers automated alerts and manual review by our security team.
• Password security: Account passwords are stored in hashed form using industry-standard cryptographic algorithms. ku9com cannot retrieve your plain-text password and will never ask you to disclose it.

Data retention periods

ku9com retains your personal data for the following periods:

• Active account data: Retained for the duration of your account's active status plus 5 years following account closure, to meet our legal record-keeping obligations under applicable AML regulations.
• KYC documents: Retained for 5 years from the date of account closure or the date of the most recent transaction, whichever is later.
• Transaction records: All deposit and withdrawal records are retained for a minimum of 5 years to comply with applicable financial record-keeping requirements.
• Support communications: Retained for 3 years from the date of the communication, unless the communication relates to a formal complaint or legal matter, in which case it is retained for the duration of that matter plus 2 years.
• Analytical data: Aggregated, anonymised analytical data is retained indefinitely for platform improvement purposes. This data contains no personal identifiers.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.

As a ku9com player, you have the following rights with respect to your personal information. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request" and a description of your request. We will acknowledge your request within 5 business days and provide a substantive response within 30 days.

• Right to access: You have the right to request a copy of the personal data ku9com holds about you. We will provide this in a clear, readable format. In most cases, basic account information can be accessed directly through your account settings without needing to submit a formal request.
• Right to correction: If any personal information held by ku9com is inaccurate or out of date, you have the right to request that we correct it. For certain fields (such as your registered mobile number), corrections will require identity re-verification to prevent unauthorised account changes.
• Right to deletion: You may request that we delete your personal data. We will honour deletion requests to the fullest extent possible, subject to our obligation to retain certain data for legal, regulatory, and fraud-prevention purposes. Where we are unable to delete data in full, we will explain which data is retained and why.
• Right to restrict processing: In certain circumstances — for example, where you dispute the accuracy of your data or object to a specific use — you may request that we restrict our processing of your data to storage only while the matter is resolved.
• Right to data portability: You may request that we provide a copy of your personal data in a commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw marketing consent: If you have previously consented to receive marketing communications from ku9com, you may withdraw that consent at any time by emailing [email protected] or by following the unsubscribe instructions in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

ku9com's services are strictly intended for adults aged 18 years and older. We do not knowingly collect personal information from individuals under the age of 18. Age verification is a mandatory part of the ku9com registration and KYC process, and we actively screen for indicators of underage access.

If ku9com becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed, all associated data will be deleted (subject to any legal obligations to retain records of the breach), and the matter will be escalated to our compliance team for review.

If you are a parent or legal guardian and you believe that your child has registered an account or provided personal information to ku9com, please contact us immediately at [email protected]. We will investigate the matter promptly, close any underage account, and delete the associated personal data to the fullest extent permitted by law.

ku9com reserves the right to amend this Privacy Policy at any time. Changes may be made to reflect updates in our data practices, new legal or regulatory requirements, new services or features offered on the Platform, or feedback from players and data protection authorities.

When a material change is made to this Policy — meaning a change that meaningfully affects how your personal data is collected, used, or shared — ku9com will notify registered players by email (where an email address is on file) or via a prominent notice displayed upon login. The updated Policy will be published at ku9com.pro/privacy-policy with a revised effective date at the top of the page.

Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should stop using the Platform and request account closure. Requests for account closure following a Policy update will be processed in accordance with the withdrawal and closure procedures set out in our Terms & Conditions.

Minor changes — such as corrections of typographical errors, clarifications that do not affect the substance of our data practices, or updates to contact information — will be published without individual notification. We therefore recommend reviewing this page periodically.